Job Description
Primo Center is seeking a qualified Peer Recovery Coach to provide mentoring and advocacy to participants in the Trauma-Informed Network of Care for Chicago’s South and Westsides (TIN for Chicago) and assists the Care Teams (provider, medical assistant, nurse, behavioral health provider, others) to offer comprehensive wraparound services to all project participants. The position will be a part of the multi-disciplinary team of case managers, therapists, and other supporting staff.
Job Duties
- Manages all documentation necessary in accordance with the treatment plan
- Serves as an advocate for enrolled families
- Orients and educates participants and their families to the Wrap Around Process
- Manages assigned participant case load through community outreach and support
- Participates in periodic evaluative reviews and/or in-house and external staff training to ensure that he/she understands professional standards and continues to adhere to such standards. Initiates requests for assistance or guidance from Supervisor to address new issues or complex concepts affecting adherence to professional standards.
- Utilizes experience and training to advocate, mentor, and support other team members (including social workers and community health workers) for accomplishment of overall care goals
- Collaborates with other multidisciplinary professionals and community agencies to provide a continuum of coordinated care addressing health and related social determinants
- Participates in quality improvement activities as assigned
- Collaborates with the health care professionals on behalf of special populations to provide participant health education
- Performs other duties as assigned
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Education: A high school diploma or GED.
• Experience: Preference of lived expertise (either homelessness or mental health support). Previous work in
community-based, public health or managed care is preferred.
• Other Qualifications: Ability to calmly and politely interact with callers to accurately define their question or
concern.
• Computer Skills: Ability and interest to learn to write case notes on the computer.
• Language Skills: Ability to write reports, correspondence, and instructions. Ability to effectively present
information and respond to questions from staff, managers, participants, vendors, and the general public.
Bilingual Spanish preferred but not required.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in
written, oral, or diagram form. Ability to deal with problems involving several concrete variables in
standardized situations.
